aj99's Privacy Policy

1 Definitions and Applicability

This privacy policy ("Policy") applies to the aj99 platform and all related services. In this policy, "we", "our", or "aj99" refers to the entity operating this platform. "You" or "user" refers to any person using this website or platform.

This policy applies in the following situations:

• When visiting or browsing the aj99 website
• During the registration and account creation process
• When participating in any game or betting activity
• When carrying out financial transactions
• When contacting customer service or support

By using this platform, you give your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

aj99 collects the following types of information to operate the platform, ensure security, and improve services:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Email address
• Current address and nationality
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Login time, session duration, and activity logs

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred games and betting types
• Bonus and promotion usage records
• VIP level and points information

3 How We Collect Information

aj99 collects your information in the following ways:

• Directly provided: Information you provide directly during registration, login, or account verification.
• Automatic collection: Information collected automatically through technical means (cookies, log files, etc.) while you use the platform.
• From third parties: Information received through payment processors or identity verification service providers.
• Support contact: Information provided when contacting customer service via live chat or email.

You are properly informed about the purpose of collection in each case.

4 Purpose of Using Information

We use the information we collect for the following lawful purposes:

4.1 Account Management

Your information is used to create, verify, and manage your account. This includes age verification (21+ years), identity confirmation, and ensuring secure login.

4.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.

4.3 Ensuring Responsible Gaming

To monitor your gaming activity, identify potentially problematic behavior, and provide responsible gaming tools.

4.4 Fraud and Money Laundering Prevention

Transactions and activity are monitored to prevent illegal activity, fraud, and money laundering.

4.5 Customer Service

Your information is used to provide effective support via 24/7 live chat and email.

4.6 Service Improvement

Analytical data is used to improve the platform experience, performance, and security.

5 Data Storage and Security

aj99 applies industry-standard security technologies and practices to protect your personal information. Our security framework includes:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Access Control: Only authorized personnel have access to specific data.
• Firewall and Security Monitoring: Advanced security measures to prevent unauthorized access.
• Regular Audits: Security measures are regularly reviewed and updated.
• Two-Factor Authentication: Two-factor authentication to protect your account.

While we strive to ensure the highest level of security, we cannot guarantee that data transfers over the internet are entirely free of risk. If a security breach occurs, we will notify you within the appropriate timeframe as required by law.

6 Sharing Information with Third Parties

aj99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted service providers involved in payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These organizations are required to handle information under confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or legal obligations. In such cases, we will make every effort to notify you in advance where possible.

6.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred. However, the standards of this privacy policy will be maintained and you will be notified in advance.

6.4 With Your Consent

For any sharing beyond the cases listed above, your explicit consent will be obtained.

7 Cookies and Tracking Technologies

aj99 uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform (login sessions, security tokens).
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyze user behavior and improve services.

7.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 User Rights

As an aj99 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we have collected about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information.
• Right to Restrict Processing: In certain cases, you may request that processing of your information be temporarily suspended.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise the above rights, email [email protected]. We will aim to respond to your request within 30 business days. In some cases, legal or regulatory obligations may mean a request cannot be fully fulfilled.

9 Data Retention Period

We retain your personal information only for as long as necessary. The retention period is determined based on the following:

• The period your account remains active
• Applicable legal and regulatory requirements
• Anti-money laundering obligations
• Tax and financial record obligations
• Requirements for dispute resolution or legal claim processing

Even after an account is closed, certain information may be retained for a specific period due to legal obligations. Once that period has passed, the information is securely deleted or anonymized.

10 Children's Privacy

aj99 is a responsible gaming platform. This service is intended only for individuals aged 21 or older.

• We do not knowingly collect any information from individuals under the age of 21.
• Age verification is mandatory during the registration process.
• If we become aware that any information from a minor has been collected, it will be deleted immediately.
• If you suspect that a minor is using our platform, please contact us at [email protected].

11 Policy Changes

We reserve the right to change or update this privacy policy in response to changing circumstances, legal requirements, or improvements to the service.

In the event of changes, the following steps will be taken:

• The date of the latest update on this page will be changed.
• You will be notified by email in the case of important changes.
• A minimum of 30 days' notice will be given before significant changes take effect.

Continued use of the platform after updated policies are published will be considered your acceptance of the revised policy.